Customer experience, interaction, and satisfaction are important factors for all businesses. Still, for some enterprises, overall customer experience and satisfaction are the primary factors determining an organization’s ultimate success. A poor customer experience, occurring for any reason, no matter how small or seemingly insignificant, could cost a company millions, perhaps billions, in lost revenue and ...
The end of a year provides an ideal opportunity for revisiting the previous year’s goals and performance, reviewing personal and professional aspirations and prioritizing the upcoming year’s initiatives. But where to start? Tech pros can implement these seven planning steps from TechRepublic Premium to successfully set and track goals and subsequently prioritize initiatives. From the ...
Every organization relies on data that must be protected and backed up in a reliable and secure way by authorized personnel. While the content or criticality of the data may vary, the processes behind a successful backup strategy are universal. This checklist from TechRepublic Premium will help you establish a standard framework for backing up ...
While the perfect color palette or the most sublime button shading or myriad of other design features play an important role in any product’s success, user interface design is not enough. Customer engagement and retention requires a strategic plan that attempts to measure, quantify and ultimately create a complete satisfying user experience on both an ...
Businesses of all sizes are spending a good bit of time and energy digitizing their operations. While a business’s digital transformation may make systems more efficient and workers more productive, digital enterprises still require extensive documentation and the technical writers who create it. This hiring kit from TechRepublic Premium provides an adjustable framework your business ...
Recruiting a video game animator with the right combination of experience and technical expertise will require a comprehensive screening process. This hiring kit from TechRepublic Premium provides an adjustable framework your business can use to find the right person for the job. From the hiring kit: DETERMINING FACTORS, DESIRABLE PERSONALITY TRAITS AND SKILLSETS Beyond sheer ...
Some operations and tasks don’t require painstaking attention to detail. Unfortunately, processing payroll isn’t one of them. With sensitive salary and wage information, bank and direct deposit accounts, Social Security numbers and other personal information in play, the stakes are high. This guide — and the accompanying spreadsheet — from TechRepublic Premium will help you ...
Quality assurance refers to the processes being used to manage the project and to build the deliverables. This is in contrast to quality control, which refers to the activities used to create the deliverables. Because you are not responsible for the creation of the deliverables (quality control), you need to be comfortable that the outsourcer ...
Even for the smallest and most independent developers, creating a successful modern video game requires the coordination of designers, programmers, testers, artists, musicians, animators and a multitude of other talented personnel. Getting all these moving parts to work together, synchronize their production and do it on time and on budget is the role of the ...
While modern video games rely on a full array of multimedia to keep players engrossed and engaged, there is little doubt that the visual medium is the driving force for most games. It is the visuals of art, effects, colors, etc., that keep players glued to their displays. This undeniable fact is why the video ...
Organizations, regardless of size, face ever-increasing information technology and data security threats. Everything from physical sites to data, applications, networks and systems are under attack. Worse, neither an organization nor its managers need to prove prominent or controversial to prove a target. A security risk assessment should be performed annually, if not quarterly. Consider using ...
Blockchain systems are part of a trend that is moving the internet-of-information era into an internet-of-value era, where assets — and asset ownership — can be transferred instantly and with absolute confidence. Whether you’re a recent hire at an IT department help desk or the CEO of a Fortune 100 company, you need to know ...
Coding a digital video game not only requires a thorough knowledge of programming language, it also requires a deep understanding of the game engine, the APIs and the creative assets that will eventually inhabit the game being produced. Successfully applying all of these skills requires exceptional attention to detail and an inherent ability to collaborate ...
It’s common practice for companies to use contractors to offload work to specialized individuals or reduce costs associated with certain tasks and responsibilities. This can free up in-house staff to focus on more complex and valuable initiatives. The purpose of this contract work policy from TechRepublic Premium is to establish guidelines for retaining, overseeing and ...
Every company’s communications needs vary, but specific standard messages are required for most IT operations. To take some of the effort out of writing (and rewriting) emails to share with company staff and executives, TechRepublic Premium has assembled basic templates to handle the most common types of communications. Simply copy the text into your favorite ...