Voice engineers are responsible for installing, operating, and managing voice communication systems — a critically important role for any business.

This customizable cheat sheet from TechRepublic Premium provides a section of general questions, followed by job-specific questions aimed at determining candidates’ experience, skills, and suitability for the voice engineer position.

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Which voice telephony software platforms are you familiar with?

Which telephony hardware equipment are you familiar with?

Are you comfortable managing competing priorities?

Describe how you would resolve a situation in which an ISP blamed the local network for voice issues you believed might be due to a provider problem.

Describe how you would resolve a situation in which a network team blamed voice quality issues on the voice platform when you believed the problem could be due to a network error.

Which telephone and network troubleshooting tools have you previously used?

How do you work to maintain your telephone skills?

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