Artificial Intelligence
VoIPThe Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
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Image: Pexels/Yan Krukau CXO
Software8 Simple Call Center Best Practices That Require $0 Spend
Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.
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Image: Pexels/MART PRODUCTION CXO
VoIPHow to Detect Call Avoidance Without Micromanaging
Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on.
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Image: Pexels/Mikhail Nilov Big Data
VoIP7 Surprising Things ASR Call Center Technology Does Well
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.
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Image: Pexels/Tara Winstead Artificial Intelligence
VoIPIs Automated IVR Testing Reliable? Yes, With Oversight
IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.
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Image: Pexels/ANTONI SHKRABA production Artificial Intelligence
VoIPMaking an IVR Recording Is Easy: Here Are 4 Places to Start
You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few minutes.
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Take complex marketing campaigns and simplify them into smaller subtasks with work breakdown structure. Image: Clickup.com CXO
Software11 Marketing Budget Templates That Cost Nothing
Discover the best free marketing budget templates for Smartsheet, monday.com, ClickUp, Google Sheets, and Excel.
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Image: Pexels/Kampus Production Cloud
VoIPAn Outbound Dialer Will Help You Win the Numbers Game
Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies.
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Image: Pexels/Yan Krukau Networking
NetworkingConnectivity Problems? Measure Network Effectiveness Ratio
It’s a bad sign if your Network Effectiveness Ratio declines. Learn how to calculate this metric, and what to do next.
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Image: Pexels/cottonbro studio Cloud
VoIPIVR Pricing Is Erratic, But it Can Work in Your Favor
IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.