Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Creating new accounts under fake identities provides attackers with a way to launder money or commit fraud.

Japanese and South Korean competition regulators commence probes.

Errant cybersecurity behaviours are particularly prevalent in Australia, a new report finds.

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.

PitchBob creates customized pitch decks, financials, and strategic recommendations to help your startup stand out—and it's on sale for just $50.

You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few minutes.

Enterprises are demanding “human in the loop” safeguards due to a lack of trust in AI.

On average, it takes adversaries just 42 seconds and five interactions to execute a GenAI jailbreak, according to Pillar Security.

The AI-generated videos will debut on Instagram next year. Video Gen can create both moving images and sounds.

This comprehensive guide offers details about Microsoft Windows 11, including new features, system requirements and more.

How much better is GPT-4 compared to previous models? Learn about its cost and capabilities.

Google’s report predicts that 61% of jobs will be augmented by GenAI while around 7% of jobs will be completely automated, resulting in a trillion-Euro boost to the economy.

Microsoft Copilot is a generative AI assistant for Microsoft 365, web search and more.

Discover the best no-cost monday.com, ClickUp, Notion, Airtable, Excel, and Google Sheets keyword research templates.