Discover how to safeguard IVR banking from hackers and implement secure authentication methods for customer protection. Find out how these digital alternatives benefit both customers and agents.

Looking for a secure way to automate collections? We’ll walk you through the steps of setting up IVR payment options for your business, including necessary software and troubleshooting tips.

Do you know the most important metrics to measure in a call center? Uncover essential call center statistics for maximizing efficiency, including turnover rates, answer speeds, and customer satisfaction scores.

Tracking calls is normally a complicated process — the best call tracking software makes it easy. Keep reading to learn about the top options for your business and how to choose the right one for your team.

Explore how AI transforms call centers with five current technologies and three future innovations, enhancing efficiency and customer satisfaction.

Learn more about metered vs unlimited calling options through Zoom Phone. Find out if your business might benefit from their budget-friendly VoIP phone plans or if you’re better off with a more feature-rich alternative.

OpenPhone’s one of the few VoIP systems to offer unlimited texting. Wondering about the rest of the platform? Check out my full review.

Dialpad is a modern, innovative and powerful cloud-first alternative to other phone services. Check out the full review below to see if it’s the right VoIP solution for you.

Discover strengths and drawbacks of 8x8 as a contact center solution. Compare features and pricing with other VoIP business phone systems.

Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations.

VoIP service can be a low-cost upgrade from landlines. See how much you can expect to pay for a phone system in our VoIP pricing breakdown.

While choosing VoIP over landline phones is generally an easy decision for most companies, there are a few situations where your business may want to go with a landline or hybrid VoIP system.

Learn what to look for in a VoIP contract to ensure you’re getting the best deal for your business, including customer support, equipment compatibility and security requirements.

Find out the services that an internet service provider provides and learn the difference between a local and national ISP to help determine which is the best fit for you.

Wi-Fi calling can be a real lifesaver in areas with poor cell reception. Follow these steps to turn on Wi-Fi calling on iPhone and Android devices.