5 Best Call Center Training Software of 2024

Seismic: Best call center training software overall

With a well-rounded approach that includes learning, coaching, and skill development tools, Seismic is a one-stop shop for call center training. This combined with its hands-on training capabilities and customization opportunities give you everything you need to onboard and level up your agents.

Why I chose Seismic

Whether you want to get new agents up to speed in a hurry or develop existing employees, Seismic’s learning platform gives you everything you need. While it doesn’t have prebuilt courses, it has every other feature you could possibly imagine.

One of my favorite features is the ability to create practice sessions — these make it easy for agents to quickly grasp the tools they need to do their job. For example, they can rapidly accelerate software-specific knowledge, master cold call scripts, and learn how to effectively approach customers in a variety of situations.

With built-in coaching, supervisors can pinpoint knowledge gaps, allowing them to focus on areas with room for improvement.

Pricing

Seismic pricing is based on a custom quote, depending on what you need. You can mix and match all of these products to create a custom training and enablement platform for your team.

It offers a full suite of sales enablement tools:

• Enablement Cloud: Everything Seismic offers in one solution.
• Seismic Content: Manage internal and external content production.
• Seismic Learning: Training and coaching platform.
• LiveDocs: Dynamic document and presentation creation.
• LiveSocial: Curate, produce, and monitor sales content on social media.
• Digital Sales Rooms: Customizable portal for potential buyers.
• Aura Copilot: An AI assistant for sales and service agents.
• Seismic for Meetings: Helps reps prepare, present, and follow up on sales calls.

TalentLMS: Best for onboarding

TalentLMS offers a user-friendly platform designed to streamline the onboarding process. With its intuitive course creation tools, gamification features, and live sessions, it’s a great option for call centers that need to get their agents up to speed as fast as possible. From small businesses to enterprises, it’s an approachable solution with plenty of room to grow.

Why I chose TalentLMS

Where Seismic is comprehensive, advanced, and expensive, TalentLMS is an affordable and small business–friendly alternative. Its drag-and-drop functionality makes it easy to create courses with images, video, and other types of media.

You can also easily create tests, quizzes, and comprehension surveys to ensure agents are equipped to handle real-world situations.

While it doesn’t offer the level of customization that more advanced platforms do, it shines for its ease of use and focus on essential functionality. There’s no complicated setup, long-term sales process, or drawn out onboarding period to get your learning environment up and running. All you have to do is sign up, start with a premade course, or get right to work building your first lesson in a matter of minutes.

Pricing

Rather than paying per user, you’ll pay a set price up to a certain number of users before moving into the next pricing bracket. The following prices are for up to 20 users:

• Core: $828 paid annually or $89 per month.
• Grow: $1,308 paid annually or $139 per month.
• Pro: $1,668 paid annually or $179 per month.
• Enterprise: Custom pricing for more than 1,000 users.

You can add TalentLMS’s library of premade courses to any plan for an additional $20 per month. The Pro plan also offers a flexible user limit option for an extra $50 monthly base fee plus $6 per user per month.

For those on a tight budget or anyone that wants to try it before they buy, there’s a free plan for up to five users and 10 courses.

SC Training: Best for in-person call centers

SC Training, formerly known as EdApp, offers a range of blended learning tools for online and in-person training programs. It offers various ways to get your courses going, including building your own, leveraging AI, pulling from the prebuilt library, or hiring SC Training to create lessons for you.

Why I chose SC Training

Many training tools focus on online education, but SC Training has a wide range of tools for managing in-person and hybrid classes. From automated attendance tracking and quizzes that supplement live teaching to a dedicated in-person assessment tool, you get everything you need to engage your in-person, hybrid, and online learners.

The virtual classroom feature makes it easy to work with in-person and online learners at the same time.

SC Training’s customizable course templates are also unique compared to other solutions. Instead of a full prebuilt course that you have to overhaul, you get a flexible outline to work with instead.

Pricing

SC Training offers three plans to choose from:

• Free: For up to 10 learners.
• Premium: $24 per administrator + $5 per learner per month.
• Enterprise: Custom pricing for more than 500 users.

Every plan includes access to the entire library of editable courses, gamification features, customizable branding, and AI text generation capabilities. Paid plans let you add unlimited users, provide AI translations, enable groups and learning paths, and unlock social learning options.

Paradiso LMS: Best for remote call centers

Paradiso LMS is a remote-friendly training platform for teams with at least 100 users. While most of the tools I’ve already covered can work well for online learning, this solution comes with a wider range of customizable modules to match your digital training needs.

Why I chose Paradiso LMS

It has features specifically for remote learning and customization capabilities that you won’t find with other platforms. One of its most interesting tools is Paradiso LXP, which adds a new layer of personalization, social, and collaborative learning for distributed teams. With automatic lesson recommendations, customizable dashboards, and social gamification, you get everything you need to engage learners no matter where they are.

Its online proctoring suite is also one I haven’t seen elsewhere. It provides AI-based cheating detection, eye gaze monitoring, and video monitoring options for ensuring the integrity of your online exams.

The ability to sell courses on the same platform makes it a strong solution for learning management across your entire business.

Pricing

Although Paradiso LMS doesn’t list their prices, there are two plans to choose from:

• Professional: For small and midsize companies with at least 100 learners.
• Enterprise: For teams with more than 2,000 learners.

Both plans include all core features, white labeling, and implementation support. The enterprise plan includes 100 customization hours, advanced integrations, multi-tenancy functionality, and advanced security. However, there are add-ons for both plans, including AI authoring and tutoring plus access to integrations.

They may also charge extra for features that require extra development time from their team.

Litmos: Best for ready-to-access training

Don’t have time to create your own courses? Litmos offers the most comprehensive library of off-the-shelf courses for customer service, sales, and soft skills to help agents succeed. You don’t have to build anything from scratch as you can just pull from the library to create extensive learning paths — it’s one of the fastest ways to get your platform up and running.

Why I chose Litmos

Other solutions on this list also include ready-made courses, but Litmos has a larger selection of options specifically for customer support and sales teams. For example, you’ll find comprehensive trainings for account management, managing customer feedback, handling customer complaints, and communicating with customers. These can all be assigned to your agents in a few clicks without you having to write a lesson plan or single line of text.

I also like that you can set up regional compliance courses and certifications just as easily. No more guessing what agents need to know or when their certifications expire. Litmos keeps track of everything for you.

Pricing

You won’t find Litmos pricing online. However, there are three plans to choose from:

• Foundation Suite: For small teams with under 100 learners.
• Premier Suite: For mid-market companies with a global workforce.
• Platinum Suite: For enterprise companies needing advanced engagement and analytics.

LItmos’s content collections are also available as add-ons if you need more than what your plan includes. You’ll be able to choose from regional compliance packages and additional off-the-shelf courses. Their Salesforce Connector is another add-on that makes it possible for agents to learn directly within Salesforce.