Whether IT systems are found in the cloud or in a server room down the hall, modern business cannot operate without access to reliable, functional, and secure software. Practically, every important business function, from email to customer service, to heavy machinery, relies on systems and the software that runs them.

Installing, implementing, and maintaining that software is the job of the application support engineer.

This customizable hiring kit, created by Mark W. Kaelin for TechRepublic Premium, provides a framework your business can use to find the right person.

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DETERMINING FACTORS, DESIRABLE PERSONALITY TRAITS, AND SKILLSETS

The skillset of a successful application support engineer is marked by balancing the technical expertise of a particular application or set of applications, with social skills like communication and patience. The relative importance of technical expertise and social skills in your business will largely depend on the nature of the application and the clients being supported.

For example, an application support engineer working to support customers using a company product may require more social and communicative skills than another engineer working with well-trained internal professionals, where technical expertise is more important. The recruitment process should reflect the nature of the open position.

Application support engineers are, by design, tasked with supporting a specific application or set of applications, which means their technical expertise should be focused and on point. Experience in supporting a similar application may translate to another application, but it may not. The recruiting process will require decision-makers to factor those characteristics.

Enhance your recruitment process with our in-depth nine-page document. Previously priced at $49, this is now available for download at just $9. Alternatively, enjoy complimentary access with a Premium annual subscription.

TIME SAVED: Crafting this content required 18 hours of dedicated writing, editing, research, and design.