As businesses expand globally and teams become more distributed, the ability to communicate seamlessly across borders and time zones has never been more vital. This is where Voice over Internet Protocol technology comes into play.

VoIP helps businesses streamline their communication processes by integrating voice, video, and messaging platforms into a single, cohesive solution. Research and Market’s VoIP Services Global Market Report 2024 revealed the market value of VoIP around the globe increased from $134.86 billion in 2023 to $151.21 billion in 2024 at a compound annual growth rate of 12.1%.

With so many VoIP service providers offering various features, how do you determine which solution best fits your needs? Maria Carrisa Sanchez, writing for TechRepublic Premium, has created these guidelines and comparison tool to help you find the right one.

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UNLIMITED CALLING

When choosing a VoIP solution, you must first check the volumes, durations, and locations of your calls. Some solutions restrict unlimited calls to specific regions or countries, while others offer full global coverage. You should also check for service providers that impose fair usage policies, where they monitor call durations or overall usage and may limit services or impose extra charges if usage exceeds certain thresholds. You must understand the policies implemented by each VoIP solution to ensure the unlimited calling feature aligns with your specific needs.

TEXT MESSAGING

Most VoIP solutions offer basic SMS functionality, but your business may require more advanced features, such as group messaging, scheduled texts, and the ability to send multimedia messages. You should also check the availability of international texting, the ability to manage and archive texts, and the ease of sending bulk messages.

Boost your VoIP knowledge and selection process with our in-depth eight-page PDF and spreadsheet. This is available for download at just $9. Alternatively, enjoy complimentary access with a Premium annual subscription.

TIME SAVED: Crafting this content required 16 hours of dedicated writing, editing, research, and design.