By deploying the right help desk ticket management system, successful businesses can document, manage and solve technical problems for employees and customers systematically and efficiently.

The following guidelines, created by Mark W. Kaelin for TechRepublic Premium, will help you evaluate solution criteria and find, document and deploy the best solution for your business.

Featured text from the guide:

When choosing which help desk ticket management solution to deploy in your business, you should consider several key questions:

Will your help desk management system be required to handle internal tickets only? External only? Perhaps a combination of both?

Will the system have to be robust enough to distinguish between tickets falling under a service level agreement and those that don’t?

Boost your selection process with our in-depth 11-page PDF and spreadsheet. Previously priced at $19, this is now available for download at just $9. Alternatively, enjoy complimentary access with a Premium annual subscription. Click here to find out more.

TIME SAVED: Crafting this content required 22 hours of dedicated writing, editing and research.